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Terms of Service


Terms of Service

Effective Date: 05/06/2025

Last Updated: 05/06/2025

1. Acceptance of Terms

Welcome to Hello Coco (PTY) Ltd("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website https://www.hellococo.co.za and any related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Description of Service

Hello Coco delivers web design, virtual assistance, and social media support services. We hold the right to change, halt, or discontinue any part of the Service at any moment without notice.

3. User Accounts

3.1 Account Creation

To access certain features, you may need to create an account. You must provide accurate, complete, and current information during registration.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

3.3 Account Termination

We may suspend or terminate your account at our discretion if you violate these Terms or engage in prohibited activities.

4. Acceptable Use

4.1 Permitted Use

You may use our Service for lawful purposes only and in accordance with these Terms.

4.2 Prohibited Activities

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property rights
  • Transmit harmful, offensive, or inappropriate content
  • Engage in fraudulent or deceptive practices
  • Interfere with or disrupt the Service
  • Attempt unauthorized access to our systems
  • Use automated tools to access the Service without permission
  • Impersonate others or provide false information
  • Engage in spam or unsolicited communications

5. Intellectual Property Rights

5.1 Our Content

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, images, and software, are owned by Hello Coco or our licensors and are protected by South African and international copyright, trademark, and other intellectual property laws.

5.2 User Content

By submitting content to our Service, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute such content in connection with the Service.

5.3 Respect for Third-Party Rights

You represent that any content you submit does not infringe upon the rights of third parties.

6. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7. Payment Terms

7.1 Pricing

All prices are listed in South African Rand (ZAR) and include applicable taxes unless otherwise stated.

7.2 Payment Processing

We use third-party payment processors. By making a purchase, you agree to their terms and conditions.

7.3 Billing

  • Payment is due immediately upon purchase unless otherwise agreed
  • We reserve the right to change prices with reasonable notice
  • All sales are final unless otherwise stated

7.4 Refunds

Refund policies vary by product/service. Please refer to our specific refund policy or contact us for details.

8. Disclaimers and Limitations of Liability

8.1 Service Availability

We strive to maintain Service availability but do not guarantee uninterrupted or error-free operation.

8.2 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELLO COCO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

8.4 Maximum Liability

Our total liability for any claims arising from these Terms or the Service shall not exceed the amount paid by you to us in the twelve months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Hello Coco, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your infringement of third-party rights

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us or using account settings.

10.2 Termination by Us

We may terminate or suspend your access immediately, without notice, for any reason, including breach of these Terms.

10.3 Effect of Termination

Upon termination:

  • Your right to use the Service ceases
  • We may delete your account and data
  • Provisions that should survive termination will remain in effect

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of South Africa, without regard to conflict of law principles.

11.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of South African courts.

11.3 Alternative Dispute Resolution

We encourage resolution of disputes through direct communication. If necessary, disputes may be resolved through mediation or arbitration as agreed by the parties.

12. Consumer Protection

These Terms comply with South African consumer protection laws, including the Consumer Protection Act. Nothing in these Terms limits your rights as a consumer under applicable law.

13. Electronic Communications

By using our Service, you consent to receive electronic communications from us. These communications may include notices about your account and information concerning the Service.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hello Coco regarding the Service.

16. Amendments

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

  • Posting updated Terms on our website
  • Sending email notifications to registered users
  • Providing notice through the Service

Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. Contact Information

For questions about these Terms of Service, contact us:

Hello Coco

Email: [email protected]

Phone: 066 2249 575 

Address: [149 Constantia Street, Dagbreek, Welkom, 9459 

Website: https://www.hellococo.co.za

These Terms of Service are governed by South African law and comply with applicable consumer protection and electronic communications legislation.

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