Privacy Policy

Effective Date:05/06/2025

Last Updated: 05/06/2025

1. Introduction

Hello Coco (PTY) Ltd ("we," "our," or "us") operates the website https://www.hellococo.co.za (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy and South African data protection laws, including the Protection of Personal Information Act (POPIA).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Name and contact information (email address, phone number, postal address)
Account credentials and preferences
Payment and billing information
Communication records and correspondence
Technical information about your device and usage patterns

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

IP address and location data
Browser type and version
Device information
Pages visited and time spent on site
Referral sources
Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

Provide, maintain, and improve our services
Process transactions and payments
Communicate with you about our services
Send marketing communications (with your consent)
Respond to customer service requests
Comply with legal obligations
Protect against fraud and security threats
Analyze usage patterns to improve user experience

4. Legal Basis for Processing (POPIA Compliance)

Under POPIA, we process your personal information based on the following lawful grounds:

Consent: Where you have given clear consent for specific processing activities
Contract: Where processing is necessary for contract performance
Legal Obligation: Where we must process data to comply with legal requirements
Legitimate Interests: Where processing serves our legitimate business interests

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

Payment processing
Email delivery
Website hosting and maintenance
Analytics and marketing
Customer support

5.2 Legal Requirements

We may disclose your information when required by law or in response to:

Court orders or legal proceedings
Government requests or investigations
Protection of our rights, property, or safety
Prevention of fraud or illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

Unauthorized access, alteration, or disclosure
Accidental loss or destruction
Unlawful processing

Security measures include:

Encryption of sensitive data
Regular security assessments
Access controls and authentication
Staff training on data protection

7. Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements

Retention periods vary based on the type of information and applicable legal requirements.

8. Your Rights Under POPIA

As a data subject, you have the following rights:

8.1 Right of Access

You may request confirmation of whether we process your personal information and access to such information.

8.2 Right to Rectification

You may request correction of inaccurate or incomplete personal information.

8.3 Right to Erasure

You may request deletion of your personal information under certain circumstances.

8.4 Right to Restrict Processing

You may request limitation of processing in specific situations.

8.5 Right to Object

You may object to processing based on legitimate interests or direct marketing.

8.6 Right to Data Portability

You may request transfer of your data to another controller in certain circumstances.

To exercise these rights, contact us using the information provided below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Improve website functionality

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

12. International Data Transfers

If we transfer your personal information outside South Africa, we ensure appropriate safeguards are in place to protect your data in accordance with POPIA requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

Posting the updated policy on our website
Sending email notifications (where appropriate)
Providing notice through our Service

14. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

Hello Coco

Email: [email protected]

Phone:066 2249575

Address:149 Constantia Street, Dagbreek, Welkom, 9459

Website: https://www.hellococo.co.za

Information Officer: Janet Homann

This Privacy Policy is governed by South African law and complies with the Protection of Personal Information Act (POPIA).